A fractional CTO for multi-location restaurant groups
POS, ordering, loyalty, and reporting strategy for multi-location restaurant groups and hospitality operators. $4,500/mo Advisory, $8,500/mo full.
Who this is for
Multi-location restaurant group owner or hospitality-group ops director where POS, ordering, loyalty, and reporting live in separate systems with no digital strategy.
The pain today
- POS, ordering, loyalty, and reporting on separate systems
- No digital strategy across the group
- New location launches require technical setup from scratch
- Data visibility across locations is poor
- Full-time CTO premature at current scale
The outcome you get
- Fractional restaurant CTO at $4,500 to $8,500/mo
- Group-level digital strategy
- POS consolidation and integration plan
- Reporting and data strategy
- Vendor management and hiring plan
Restaurant-group CTO topics
Four topics. POS consolidation — single POS brand across locations or integrated multi-POS. Ordering — direct ordering strategy, aggregator management, integrated menu system. Loyalty — customer-data strategy across locations and visits. Reporting — unified view of sales, labour, food cost, guest count across group. Fractional CTO at $4,500 to $8,500/mo covers these for groups of 5+ locations where strategic tech decisions materially affect ops margin.
Vendor consolidation playbook
Mid-size restaurant groups accumulate vendors — POS, ordering, loyalty, inventory, scheduling, reputation, marketing, HR. Stack audit reveals redundancy. Consolidation to platforms with integrated capability (Toast covers POS + ordering + loyalty) or best-of-breed with clear integration. Typical outcome: simpler operations, lower vendor cost, better data flow.
Reporting and data
Unified data across locations for group executives. Sales, labour cost, food cost, guest count in near-real-time. Drill-down to per-location detail. For groups with 10+ locations, unified reporting is transformative — replaces Monday morning spreadsheet compilation. For franchise groups, franchise-facing reporting adds complexity.
Pricing tiers
CTO Advisory $4,500/mo. Fractional CTO $8,500/mo. 14-day money-back guarantee. Cancel anytime. US LLC invoicing.
Case: LAK Embalagens — digital transformation of B2B catalog
LAK Embalagens: B2B manufacturer rebuild with catalog-first approach, 45 percent bounce reduction, 3x impressions, top three Google rankings. Structural discipline — clean taxonomy, fast pages, integration with back-end systems — applies to restaurant-group websites and customer-facing platforms.
When a head of IT is enough
For restaurant groups under 10 locations with stable vendor choices, a head of IT or IT coordinator plus outside strategic guidance may cover needs. Fractional CTO pays back at 10+ locations where strategic decisions compound across the group.
Recent proof
A comparable engagement, delivered and documented.
Turned a B2B manufacturer into a digital showroom
Designed and developed a high-performance institutional website to showcase packaging solutions and generate qualified leads.
Frequently asked questions
The questions prospects ask before they book.
- Toast, Square, or Lightspeed?
- Toast for most mid-size restaurant groups — strong API, broad feature set, ordering and loyalty integration. Square for smaller operations. Lightspeed Restaurant for restaurants wanting best-in-class inventory and food cost features.
- How do you handle direct ordering?
- Direct ordering with POS integration (Toast's native ordering or via ChowNow, Olo). Margin recapture vs aggregators. Paired with strong marketing to shift customers off aggregators.
- What about loyalty?
- Loyalty native in POS (Toast loyalty, Square loyalty) or specialised (Thanx, Punchh, Annex Cloud). For groups with serious loyalty strategy, dedicated platform. For basic loyalty, POS-native.
- Can you handle group-level reporting?
- Yes. Unified dashboards pulling from all locations' POS, scheduling, inventory. Near-real-time across the group. Standard CTO work at scale.
- How do you handle new-location launches?
- Technical setup for new location should be a config change, not a project. Standardised tech stack (POS, ordering, loyalty, scheduling) with per-location configuration. For franchise groups, franchisee-facing setup guides.
Ready to start?
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